30 Days
Returns must be requested within 30 days of delivery.
Return Policy
Returns
Overview
Returns within 30 days for unused items in original condition.
Eligible pieces may be returned within 30 days of delivery if they are unused, unwashed, and returned in original condition with any included packaging.
Unused Items
Items should be returned in original condition and packaging.
Personalized Pieces
Monogrammed, personalized, made-to-order, and permanent jewelry services are final sale.
Request a Return
Email orders@sirenacollectiveny.com with your order number, item name, and reason for return before sending anything back.
Return Shipping
Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the order was incorrect or damaged.
Damaged or Incorrect
If an order arrives damaged or incorrect, reach out within 7 days so it can be reviewed and resolved quickly.